> privacy_policy

1. introduction

Voidly ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our VPN service.

2. information_we_collect

2.1 Account Information

When you create an account, we collect:

• Email address (for email/password accounts)
• Wallet address (for Web3 accounts)
• OAuth profile data (name, email, profile picture for Google/Twitter login)
• Account tier and subscription status

2.2 Usage Data (Anonymized)

We collect minimal usage statistics:

• Total data transferred (aggregated, not per-session)
• Connection success/failure rates (for service improvement)
• Node performance metrics (anonymized)

2.3 Payment Information

Payment processing is handled by Stripe. We do not store credit card details. We only receive confirmation of successful payments and subscription status.

3. what_we_do_not_collect

We are a NO-LOG VPN service. We do NOT collect or store:

• Browsing history or DNS queries
• Connection timestamps or session duration
• Source IP addresses (masked after connection)
• Traffic content or destination IPs
• Device information or user agents

4. how_we_use_your_information

We use your information solely to:

• Provide and maintain the VPN service
• Manage your account and subscription
• Send service-related notifications (config generation, payment confirmations)
• Improve service quality and performance (anonymized metrics only)
• Respond to support requests

5. data_sharing

We do NOT sell, trade, or rent your personal information. We only share data with:

• Stripe: For payment processing (name, email, payment method)
• OAuth Providers: Google and Twitter for authentication (minimal profile data)
• Law Enforcement: Only if legally compelled and technically feasible (we have minimal data to share)

6. data_security

We use industry-standard encryption (TLS, WireGuard) to protect data in transit. Account data is encrypted at rest. VPN connections use military-grade encryption (ChaCha20-Poly1305).

7. data_retention

We retain account information for as long as your account is active. Usage statistics are aggregated and anonymized immediately. Upon account deletion, all personal data is permanently erased within 30 days.

8. cookies_and_tracking

We use essential cookies for authentication (session tokens). We do NOT use third-party tracking or analytics cookies. You can clear cookies at any time, but this will log you out.

9. your_rights

You have the right to:

• Access your account data (via account dashboard)
• Export your data (contact support)
• Delete your account (via account settings)
• Opt-out of service emails (except critical notifications)

10. children's_privacy

Our Service is not intended for users under 18. We do not knowingly collect data from children. If you believe a child has provided us with personal information, contact us immediately.

11. international_users

Your data may be processed in servers located in various countries. By using the Service, you consent to this international data transfer. We comply with GDPR and CCPA where applicable.

12. changes_to_privacy_policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Modified" date. Continued use of the Service constitutes acceptance of changes.

13. contact_us

For privacy-related questions or data requests, contact us at:
[email protected]