refund_policy

not satisfied with pro? we offer a full refund within 30 days of your first subscription payment.

no questions asked. no hoops to jump through. no "talk to retention team" bullshit.

we're building a tool to fight censorship, not trapping people in subscriptions.

email us at [email protected] with:

we'll process your refund within 5-10 business days.

note: refunds go back to original payment method. allow 5-10 days for your bank to process.

[+] refundable:

• • first pro subscription payment (monthly or annual)
• • within 30 days of initial charge
• • one refund per user lifetime

[-] not refundable:

• • subscription renewals (you can cancel before renewal)
• • research contribution (there's no charge)
• • accounts suspended for abuse
• • second+ subscriptions (one refund per user)
• • grandfathered accounts (you didn't pay anything)

you can cancel your pro subscription anytime from your account dashboard or stripe billing portal.

when you cancel:

• • you keep pro access until end of billing period
• • no partial refunds for unused time
• • you return to standard access automatically
• • your configs/sessions remain intact

cancel before renewal = no charge. cancel after renewal = no refund (but you can still use it for that month/year).

we trust users, but we're not idiots. refund abuse = permanent ban.

examples of abuse:

• • repeated subscribe → refund cycles
• • downloading tbs of data then requesting refund
• • creating multiple accounts for multiple refunds
• • chargeback fraud (dispute after receiving service)

abuse = instant account termination + no refund + ban from future use.

if you dispute a charge with your bank (chargeback) instead of requesting a refund from us:

• • your account is immediately suspended
• • we contest the chargeback with evidence
• • you're banned from future use

just email us first. chargebacks cost us $15+ in fees and create legal headaches.

we're not a faceless corporation. we respond to refund requests within 24-48 hours.

questions about refunds or billing?

• • email: [email protected]
• • subject: "refund question" or "billing issue"
• • response time: 24-48 hours

pro users get priority support. we respond faster.